Teachers
Students
School/District Admins
Click here if looking for Math Portal FAQ
Admins: Back to School Rostering Instructions - How to remove existing accounts and re-roster for the upcoming school year (all rostering methods)
Rostering Methods for Lab-Aids Science Portal
Join our SEPUP Facebook groups to connect with other SEPUP teachers:
- Issues and Science Middle School: https://www.facebook.com/groups/SEPUP
- EDC Earth Science: https://www.facebook.com/groups/edcearth
- SGI Biology: https://www.facebook.com/groups/SGIteachers
Teachers
Back to School Recorded Webinars
How do I view the Teacher Edition and Teacher Resources?
How do I assign books to students?
How do I add more Access Codes to my account?
How do I create my account by redeeming an access code?
Basic Portal Navigation for Teachers
Basic Portal Navigation for Teachers (California)
Basic Portal 2.0 Navigation for Teachers
Basic Portal 2.0 Navigation for Students
Who is my School/District Admin?
When does my Portal subscription (or sample) expire?
How teachers can utilize Google Classroom Integration
Where can I find Safety Data Sheets (SDS)?
Where do I find the most updated versions of Lab-Aids content?
I teach at multiple schools—how do I switch between accounts?
How to clear/reset filters ("no matching records found" message)
How to retrieve/export data from old accounts (Notes, highlights, bookmarks, custom assessments)
eBook Information / Portal Navigation
Basic Portal Navigation for Teachers
Basic Portal Navigation for Teachers (California)
Basic Portal 2.0 Navigation for Teachers (May 2023)
Basic Portal 2.0 Navigation for Students (May 2023)
How can I print a page from the Teacher Edition or Teacher Resources?
How do I switch to one-page view?
How do I add highlights to my book?
Sharing Resources with Students
How do I assign books to students?
How do I unassign books from students?
How do I direct students to a specific page? (LTI customers only)
How do I direct students to a specific page? (All customers)
How do I share simulations with students using a direct link?
How do I direct students to a specific activity in Portal 2.0 books?
How do I share my own resources with students? (My Uploads/Shared Files)
Classes, Groups, and Student Accounts
How do I create a student Group?
How do I change the Class of one of my students?
How can I change my students' passwords?
How do I create a test from scratch?
How do I modify a test, or create a test by cloning an existing test?
How do I assign a test to my students?
How do I unassign a test from my students?
How do I reassign a test to my students?
How do I reassign tests that were not submitted by the original due date?
How do I evaluate tests/assessments?
How do I provide assessment feedback to students when evaluating?
How do I view test/assessment reports?
How do I perform a pre/post assessment?
How to I export a test in QTI format and import into Schoology/Canvas?
What's the difference between assigning homework and assigning a test?
Homework
How do I assign homework to students?
How do I grade a homework assignment?
How do I export homework scores?
What's the difference between assigning homework and assigning a test?
Tech Questions
How do I resolve a "frozen" screen in Chrome?
What do I do if I see a red spinning wheel?
How do I restart my browser / clear my cache?
Do you have an app I can download to access the online curriculum?
What devices can be used to access the online Portals?
Students
Student Portal Navigation Videos
Do you have an app I can download to access the online curriculum?
How do I view and complete homework assigned to me?
How do I view teacher feedback on assessments?
How do I make notes within my book?
How do I add highlights to a book?
How do I add bookmarks within my book?
How do I read and navigate throughout my book?
How can I print a page from the Student Book?
When does my Portal subscription (or sample) expire?
How do I switch to one-page view?
How do I restart my browser / clear my cache?
How to clear/reset filters ("no matching records found" message)
Basic Portal 2.0 Navigation for Students (May 2023)
School & District Admins
End of School Year Processes - How to remove student accounts and roster for next year
What does a School/District Admin do?
School Admins: How do I set up my teachers and students?
District Admins: How do I set up my schools, admins, teachers and students?
How do I change my admin password?
When does my Portal subscription (or sample) expire?
What rostering/setup methods do you offer?
What SSO methods do you offer?
Where do I find the most updated versions of Lab-Aids content?
LTI 1.3 with Canvas and Schoology
LTI 1.3 Canvas Admin Setup Instructions
LTI 1.3 Schoology Setup Instructions
Troubleshooting
What do I do if I see a blank login screen?
What do I do if I see a red spinning wheel?
How to temporarily disable Chrome extensions
How do I restart my browser / clear my cache?
Canvas isn't working with Safari—help!
Schoology isn't working with Safari—help!
Tech Specs
What URLs should be whitelisted?
What devices can be used to access the online Portals?
Can your Portals integrate with our LMS?
How do we set up an LTI external tool in our LMS?
How do we set up an LTI external tool in our LMS with Canvas?
How do we set up an LTI external tool in our LMS with Schoology?
LTI 1.3 - Setup Instructions for Canvas
What are the minimum hardware & software requirements?
Google Classroom Integration Requirements
Google Classroom Integration Guide
Google Classroom - How to resolve a student rostered as a teacher
Google Classroom - How to remove old data
Google Classroom - How to add new teachers into the portal
Google Classroom - How to approve Lab-Aids "eLearning App" in Google Workspace
Google Classroom - "Access Blocked" Message
Clever Integration Setup Guide (for current Clever integration customers only)
How to force a manual Clever sync
Classlink Integration Setup Guide
Classlink - Duplicate Class Titles
Clever/Classlink: How do para professionals and long-terms subs gain access to content?
School Management
What data do I need to bulk import student and teacher rosters?
Why do you ask for a parent/guardian email address and whether students are under the age of 13?
How do I change students' classes?
How do I bulk update teacher/student class associations?
Licenses
How do I assign licenses to teachers?
How do I unassign content from all students?
Analytics
How do I view most engaging books?