Contact & Purchasing
General Terms and Agreements
Terms of Purchase Applicable to Digital Products
Professional Learning Cancellation Policy

 

Contact Customer Service

Order by phone: 1-800-381-8003

Inside the US, call: 631-737-1133  Mon - Fri 9:00 am to 5:00 pm EST

Please have your credit card or purchase order number handy. Please include a telephone number and extension where you can be reached.

Order by email: customercare@lab-aids.com

Order by mail:

Send your authorized purchase order to:
Lab-Aids, Inc.
17 Colt Court
Ronkonkoma, NY 11779

Bids and Quotes

Our bid professionals are happy to provide you with the best value for large volume purchases or special projects. Please contact our Bids and Quotes Department at 631-737-1133, x124

Shipping and Handling
  • Standard Delivery, Contiguous US Shipments: 12% with a minimum of $10.00
  • All others destinations: Please call for quote
  • Standard delivery is UPS Ground/Freight or equivalent. Overnight, second-day, and other shipping methods are available at an additional cost. Please ask your customer service representative for details.
  • Orders will typically ship within 10 business days of receipt of order unless otherwise notified.
  • Once You Receive Your Order: Inspect your shipment Open and inspect your order immediately upon arrival and notify Customer Service of any problems. Report claims for damage within seven (7) day period after delivery to allow us to remedy problems with shipping companies. All carriers reserve the right to inspect damaged shipments. We suggest that visibly damaged shipments be refused at the time of delivery.
Return Policy

Lab-Aids is committed to promptly resolving questions or problems regarding your purchase. 

If, for any reason, you are not satisfied, please call Lab-Aids within 7 days of your delivery at 1-800-381-8003 for a Return Authorization (RA) number.

Our return guidelines are: An RA Number must be obtained from Lab-Aids prior to returning any product.  RA numbers must be referenced on all packages returned. Either your purchase number or the Lab-Aids Sales Order Number (found at the top right corner of your packaging list) must be reference on all packages returned.

Please Note: Return of products that were not supplied in accordance with your order or were defective at the time of delivery will be returned at Lab-Aids expense. All other returns are subject to restocking and shipping charges. 

The applicable restocking charges are:

  • 10% restocking fee applied before 30 days of original invoice date
  • 20% restocking fee applied after 30 days of original invoice date up to 90 days
  • Note: Please check your order before affixing school stamps to material.  STAMPED OR MARKED BOOKS CANNOT BE RETURNED FOR CREDIT.

 

General Terms and Agreements

Our terms are NET 30 Days to schools, colleges and institutions, FOB Ronkonkoma, NY. Orders to individuals must be prepaid with a check or charged to a credit card (Visa/MasterCard).
Prices are subject to change without notice. Although we make every effort to ensure our product specifications and pricing are 100% accurate, we are not responsible for typographical errors. All orders will be filled at prices current upon receipt of your order.

Text Book Warranty

Lab-Aids, Inc. warrants all of our Casebound Textbooks against any manufacturing defects in material or workmanship for a period of 5 years under “normal and reasonable” classroom use beginning from the date of original purchase.  In addition, Lab-Aids, Inc. warrants that this publication meets and/or exceeds the MSST standards and specifications developed by the National Association of State Textbook Administrators (NASTA) in consultation with the Association of American Publishers and the Book Manufacturers’ Institute. This warranty does not cover and shall be void for defects or damages resulting from or arising in connection with (a) any alterations to the original textbook; (b) improper use or maintenance; (c) cosmetic damage; (d) normal wear and tear or normal aging of the textbook.

LAB-MASTER Total System Limited Warranty

The LAB-MASTER Total System (Base Unit, Test Tube Heater, Temperature Probe and Voltage Probe) is covered by a limited warranty for a period of 5 years from delivery date against defects in material and workmanship. The Lab-Aids warranty does not cover any part of this product that has been subject to abuse, neglect, accident, improper installation or application, any use other than education, or products that have been repaired or altered outside of our factory. Limited-life products, such as batteries are excluded.

 

Terms of Purchase Applicable to Digital Products

v1.2 - Updated August 2024

The following terms are applicable to the purchase of Digital Products from Lab-Aids, Inc. (“Lab-Aids”). In the event of a discrepancy between any other terms and the Terms of Purchase Applicable to Digital Products (“Terms”), the Terms shall apply.

DEFINITIONS

The following terms used throughout this agreement, whether used in the singular or plural, shall have the meanings set forth herein.
a. “Customer” means the legal entity identified on the purchasing or registration materials. For purposes of this Agreement, Customer includes affiliates specifically listed in a purchase order or in other purchasing or registration materials. Such affiliates agree to be bound by the terms of this Agreement. Customer is responsible for compliance with the terms of this Agreement by all affiliates, subsidiaries and subdivisions purchasing Products hereunder.
b. “User Data” means the data and information belonging to a Customer and provided to Lab-Aids, either directly or by granting Lab-Aids access to Customer’s files/systems, for the purpose of using a Lab-Aids Product.
c. "Digital Product(s)" means non-tangible, digital versions of Products, whether licensed on a fixed, perpetual or subscription term.
d. “Order Document(s)” means the Lab-Aids quotes, Lab-Aids order form, or sales order.
e. “Subscription Term” means the term of the Customer’s subscription to a Digital Product.
f. “Terms” means the Terms of Purchase Applicable to Digital Products.

SUBSCRIPTION TERM

Any subscription to Digital Products is for the price and duration or term listed in the applicable Order Document(s). If Customer wishes to extend any Subscription Term, a purchase order, change order, or amendment is to be negotiated at an additional cost. If no start date for the Subscription Term to the Digital Products is specified in the applicable Order Document(s), the Subscription Term shall be deemed to start on the date on which the Customer is granted access to the Digital Product as delivered by Lab-Aids and shall continue until the end of the Subscription Term. Upon expiration or termination of the Subscription Term, Customer will no longer have permitted access to the purchased Digital Products. If Lab-Aids must discontinue access to a Digital Product prior to expiration of the Subscription Term, Lab-Aids shall provide a pro-rated credit to Customer applicable toward the purchase of other Lab-Aids Digital Products. Such pro-rated credit shall reflect the portion of the Subscription Term that remains unused as of the date of discontinuation of the Digital Product.

ALLOCATION OF LICENSES

Lab-Aids will provide Customer with the number of credentials with respect to Digital Products equal to the number of students and staff/teachers licensed by Customer under the applicable Order Document(s).

HOSTING

Any Digital Products purchased for a limited Subscription Term shall be hosted by or through Lab-Aids or one of its affiliates. Lab-Aids may choose to transition the hosting of a Digital Product to a different site, platform, or affiliate upon prior notice to the Customer. Any Lab-Aids Digital Products Customer wishes to self-host would be considered a separate transaction, and separate agreements and fees are to be negotiated. In the case of Digital Products that are self-hosted in whole or in part, upon expiration or termination of the applicable Subscription Term, Customer must immediately cease using the Digital Product, delete or destroy any copies of the Digital Product and, if requested, confirm to Lab-Aids that the Customer has complied with these requirements.

LICENSE LIMITATIONS

Customer may not: (1) re-sell, rent or lease a Digital Product or any part of it; (2) copy any part of a Digital Product, except where specifically indicated otherwise or for back-up purposes; (3) reverse engineer, decompile or disassemble a Digital Product or the software through which it is delivered; (4) use more copies of a Digital Product, or deploy a Digital Product on more devices than are authorized by these Terms and the applicable Order Document(s); (5) sub-license the Digital Products except as permitted by Lab-Aids; (6) distribute licenses to any user under the age of 13 unless and until the Customer has, on behalf of a parent or guardian, authorized us to collect such information to provide the Digital Products to the user.

SECURITY

Customer acknowledges that Digital Products may include security technology to ensure that they may only be used in accordance with the applicable license rights. Customer shall take all reasonable security measures to prevent unauthorized access to the Digital Products. Customer agrees to immediately notify Lab-Aids of any unauthorized use of any password or account assigned to Customer, or any other breach of security or confidentiality thereof. In such event, Lab-Aids shall have the right, without limitation of any other rights under this Agreement, to terminate any such account or this Agreement in its entirety. In the event that Customer transmits User Data to Lab-Aids outside of Lab-Aids’ secure software, Customer agrees to use a secure conduit (e.g., HTTPS) for the transmission of such User Data. Lab-Aids shall have no obligation to monitor User Data, but Lab-Aids reserves the right to do so and to remove or disclose any User Data as necessary to satisfy any applicable law, regulation, legal process or governmental request, and Lab-Aids will use reasonable efforts to notify Customer reasonably in advance.

THIRD PARTY PRIVACY POLICIES

In connection with Customer's use of Digital Products owned and hosted by Lab-Aids, Lab-Aids Privacy Policy shall apply. Please note that in some instances Digital Products are owned and hosted by third parties. In such cases, there may be other specific privacy policies that apply. In such cases, you should refer to the applicable third-party privacy policy for that Digital Product(s).

 
Professional Learning Cancellation Policy

Securing a training date with the Lab-Aids Professional Learning (PL) team constitutes your agreement to comply with our Professional Learning cancellation policy:

  • A cancellation made seven (7) days or more prior to the scheduled training date will incur a cancellation fee amounting to fifty percent (50%) of the total training cost. 
  • A cancellation made three (3) days prior to the scheduled training date will incur a cancellation fee amounting to seventy-five percent (75%) of the total training cost. 
  • A cancellation made on the scheduled training date will incur a cancellation fee amounting to one hundred percent (100%) of the total training cost.