Lab Aids

Easy Ordering

Order by phone – 800-381-8003  

Inside the U.S., call: 631-737-1133  Mon- Fri 9:00 A.M. to 5:00 P.M.  ET
Ask for Customer Service
Please have your credit card or purchase order number handy.

Order by fax – 631-737-1286

Please include a telephone number and extension where you can be reached.

Order by email:

customercare@lab-aids.com

Order by mail:

Send your authorized purchase order to:
LAB-AIDS, Inc.
17 Colt Court
Ronkonkoma, NY  11779

Customer Service:

Have a question? Don’t see what you need?

Call toll-free: 800-381-8003 Mon-Fri 9 AM to 5 PM EST

Bids and Quotes:

Our bid professionals are happy to provide you with the best value for large volume purchases or special projects.

Please contact our Bids and Quotes Department at 631-737-1133 Ext 124

Shipping and Handling:

Standard Delivery:
Contiguous US Shipments: 12% with a minimum of $10.00
All others: Please call for quote

Standard delivery is UPS Ground/Freight or equivalent. Overnight, second-day, and other shipping methods are available at an additional cost. Please ask your customer service representative for details.

Orders will typically ship within 10 business days of receipt of order unless otherwise notified.

Once You Receive Your Order:

Inspect your shipment Open and inspect your order immediately upon arrival and notify Customer Service of any problems.  Report claims for damage within seven (7) day period after delivery to allow us to remedy problems with shipping companies.   All carriers reserve the right to inspect damaged shipments. We suggest that visibly damaged shipments be refused at the time of delivery.

Return Policy:

LAB-AIDS® is committed to promptly resolving questions or problems regarding your purchase. 

If, for any reason, you are not satisfied, please call LAB-AIDS® within 7 days of your delivery at 1-800-381-8003 for a Return Authorization (RA) number.  Our return guidelines are:

  • An RA Number must be obtained from LAB-AIDS® prior to returning any product.  RA numbers must be referenced on all packages returned. 
  • Either your purchase number or the LAB-AIDS® Sales Order Number (found at the top right corner of your packaging list) must be reference on all packages returned.

PLEASE NOTE:

  • Return of products that were not supplied in accordance with your order or were defective at the time of delivery will be returned at LAB-AIDS® expense. All other returns are subject to restocking and shipping charges. 
  • The applicable restocking charges are:
    • 10% restocking fee applied before 30 days of original invoice date
    • 20% restocking fee applied after 30 days of original invoice date up to 90 days

 NOTE:  Please check your order before affixing school stamps to material.  STAMPED OR MARKED BOOKS CANNOT BE RETURNED FOR CREDIT.

Terms and Agreements:

Our terms are NET 30 Days to schools, colleges and institutions, FOB Ronkonkoma, NY.  Orders to individuals must be prepaid with a check or charged to a credit card (Visa/MasterCard).
Prices are subject to change without notice. Although we make every effort to ensure our product specifications and pricing are 100% accurate, we are not responsible for typographical errors.   All orders will be filled at prices current upon receipt of your order.

Text Book Warranty

LAB-AIDS, Inc. warrants all of our Casebound Textbooks against any manufacturing defects in material or workmanship for a period of 5 years under “normal and reasonable” classroom use beginning from the date of original purchase.  In addition, LAB-AIDS, Inc. warrants that this publication meets and/or exceeds the MSST standards and specifications developed by the National Association of State Textbook Administrators (NASTA) in consultation with the Association of American Publishers and the Book Manufacturers’ Institute. This warranty does not cover and shall be void for defects or damages resulting from or arising in connection with (a) any alterations to the original textbook; (b) improper use or maintenance; (c) cosmetic damage; (d) normal wear and tear or normal aging of the textbook.

LAB-MASTER Total System Limited Warranty

The LAB-MASTER Total System (Base Unit, Test Tube Heater, Temperature Probe and Voltage Probe) is covered by a limited warranty for a period of 5 years from delivery date against defects in material and workmanship. The LAB-AIDS warranty does not cover any part of this product that has been subject to abuse, neglect, accident, improper installation or application, any use other than education, or products that have been repaired or altered outside of our factory. Limited-life products, such as batteries are excluded.

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